Returns And Refund Policy

 Effective Date: May 19, 2025 

Effective for all orders placed in the United Kingdom, United States, and internationally.

At Atlas Supply Group, every product is custom-made to meet your brand’s exact specifications. Due to the custom-made nature of our products, we are unable to accept returns or issue refunds once production has started.
However, if there is an issue with your order, we’ll work with you to make it right.

We do not accept returns on any products, as all items are produced to order and fully customized for each client.
Please ensure all details, designs, and specifications are correct before confirming your order. Once production has begun, changes or cancellations cannot be made.

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery. After reviewing your case, we may offer a suitable resolution, which could include:

• A replacement item
   
• A correction on a future order
   
• Store credit (in rare, approved cases, at our discretion)
   

To help us resolve any concerns promptly, please provide the following:

• Your order number
   
• Clear photos showing the issue
   
• A brief description of the problem
   

Claims must be submitted within 3 days of receiving your order.

All products are carefully inspected prior to shipment. However, due to the nature of customized production, we do not offer warranties, express or implied.
We are committed to ensuring your satisfaction and will support you in resolving any issues identified at the time of delivery.

We cannot offer returns or refunds for:

• Custom-made products produced to client specifications
   
• Customer errors in size, colour, or design approval
   
• Delays caused by couriers, customs, or third-party logistics
   

If you have any concerns or questions regarding your order, feel free to reach out:
📧 info@atlassupplygroup.com
🕒 Our support team is available 7 days a week.